You have the right to return or change the entire order or part of it within 15 calendar days of the date you receive it.
The shipment date of the returned product is considered to be the one indicated by the courier on the receipt.
If the return is not made within 15 days then OLIVEWOODPENS may not accept it.
Returns are only accepted if the products you wish to return are in the same condition as when you received them in full packaging.
In order to avoid any inconvenience, please check the condition of the products, their packaging as well as their type in order to identify any obvious defects.
If the reason for the refund is a mistake by OLIVEWOODPENS, the entire amount paid by the customer will be refunded.
If the customer wishes to return his order without OLIVEWOODPENS fault, the shiping costs are deducted from the refund.
In any case, the returned products must be in the condition received by the customer. This means:
They should not be damaged and their packaging should be the one that normally accompanies the product
Be in excellent condition with their factory packaging (box or jelly)
They should be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice etc.).
Please email us at [email protected] or contact us at 211-0157924 to indicate your desire to change your products.
It is clarified that changes are always made to the current price of the product with the extra charge mentioned above.
If the new product you choose has a lower price than the one you return, you are entitled to a discount voucher equal to the difference. No refund will be given for the above case.
Cancellation of order – Right of withdrawal
It is possible to cancel your order in the following cases:
a) Before shipping: – Cancellation is possible by sending an e-mail to [email protected]
or by phone at 211-0157924 daily, Monday to Friday 09:00 – 16:00
cancellation made after shipment of your order results in shipping costs charges for shipping and returning the product.